TERMS & CONDITIONS
INTRODUCTION
Welcome to Seham Studio, a place built with love and devotion by four strong, passionate, and loving sisters. Here you will find an uber-cool selection of caftans for little girls and teenagers.
We put a lot of effort in designing the most beautiful and unique caftans. We try hard to keep our line interesting and versatile every season, but most importantly it has to reflect our rich Kuwaiti heritage and aesthetics.
As an ode to our mother, we named our brand “Seham”, and it couldn't have been more perfect. We truly feel blessed by the name the same way our mother blesses us with her love and support.
So, have fun looking through our collections and dress up for dreamy Ramadan nights, lazy summer days, and beyond.
REGISTRATION
Seham Studio allows you to shop as a guest on the website but to avail its benefits in entirety, you are requested to register on the website. During registration, you are required to provide true information about yourself in all respects. In case there is a change in the details, please update them immediately on sehamstudio@gmail.com.
After registration, it’s your responsibility to keep your account details and password confidential. Seham support services will never ask you for a password. We are not liable for any loss suffered as a result of misuse of your registration details. Should you believe that there has been a breach of account security, please contact us immediately.
By registering or placing an order on the website, you confirm that you meet the eligibility criteria above and that all the information you’ve provided to us is true. Since commercial use of the site is not permitted, commercial entities are not allowed to register with us. If Seham Studio suspects that any of the information provided by you is untrue or inaccurate, it reserves the right to deactivate your account.
ORDERS
By placing an order on Seham Studio, you confirm that the details provided by you are true and that you meet the eligibility criteria listed in the T&Cs.
When you place an order on the site you agree to buy the bag items at the price indicated including any shipping fee, taxes and duties wherever applicable. While we strive to ensure that all details and prices listed on the website are correct, there may be instances of erroneous information. In case we find a fault in the pricing on items you’ve ordered, we will give you an option of cancelling the order or confirming it with the correct price. If you choose to cancel the order, the full amount will be refunded to you within two weeks.
You can’t reserve an item on Seham Studio. However, you may place an advance order for certain items that are available for preorder. Pre-orders require advance payment to ensure that you receive the item on priority. If for any reason, we are unable to deliver the pre-order merchandise, we will refund the entire amount to the original source of payment within two weeks.
After placing your order on the site, please check the details to ensure that the items listed are correct in terms of size, color and quantity. You’re solely responsible for the information provided in the order.
Orders placed on Seham Studio are subject to acceptance and availability. Order will be rejected in instances of ineligibility, inability to authorize payment, suspected fraud, shipping restrictions and stock availability. Seham Studio holds the right to reject an offer of purchase at any time at its own discretion.
Receipt and confirmation of your order will be acknowledged by email. Only Seham Studio has the authority to confirm the acceptance of your order. The client will not hold Seham Studio liable for any damages whatsoever should Seham Studio be unable to fulfill an order, inn whole, in parts, or correctly.
PAYMENT
You can currently make a payment on thahab using either a debit or credit card. We accept the following credit cards Visa and MasterCard, and Knet as a debit card. We also support payments through paypal. ‘Cash on Delivery’ is only available for orders delivered in Kuwait.
Your card is charged after you place an order on the website. When you use a card to place an order on Seham Studio, you validate yourself as its owner or confirm that you have been authorized by the owner of the card to use it. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, Seham Studio will not be liable for order cancelation.
Seham Studio reserves the right to decline orders without liability to you where it believes that payments are not authorized, the payment method is invalid or where it thinks you are not authorized to use the payment method. Seham Studio may also at its own discretion, choose to cancel any order, especially ‘Cash on Delivery’ orders where the amount due is not paid.
Seham Studio takes transaction security very seriously. We do not store your card or payment details anywhere. Our transactions are processed through KNet and cybersource through NBK (National Bank of Kuwait) that encrypt your card data in a secure environment.
We take utmost care to keep your payment details secure. However, complete security is in no way guaranteed and we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to the data you provide when accessing or ordering from the site.
RETURNS & EXCHANGES
Seham Studio allows you to return or exchange your order within 14 days of delivery. However, you cannot change or cancel your order.
RETURN POLICY
If you’re dissatisfied with your purchase please place a return request via email at sehamstudio@gmail.com or via Whatsapp Messages @ +965 95540300. All returns should be requested via email or Whatsapp Messages before you ship the item(s) back to us or we pick it up. This allows us to process your return request quickly. If you send us your items without placing a return request via email or Whatsapp Messages and receiving our approval to review the return request and send the product to us, we will be obliged to ship the item(s) back to you.
Kindly ensure your items are returned in original condition. Returns that do not comply with our policy will not be accepted and will be sent back to you. Our return policy adheres to Kuwait Consumer Laws.
- Personalized or altered items cannot be returned.
- All items to be returned should be unused and in their original packaging with all the tags intact and untampered with.
- Product must be returned in perfect condition, unworn, unwashed, undamaged and unused (except for trying on) and with all the original packaging.
- We have the right to refuse a refund or exchange if the products are not returned in a sellable condition or are damaged.
- All outlet and sale items once purchased are non-refundable.
- Returns should be made from the location where they were received; in case you’re returning your shipment from a different location, please contact us via email at sehamstudio@gmail.com or Whatsapp Messages @ +965 95540300 to place a request.
If you have any questions about the returns process or wish to inquire about the eligibility status of your order, please do contact us via mail at sehamstudio@gmail.com or Whatsapp Messages @ +965 95540300.
DAMAGED GOODS
If you receive a damaged item, you can return it for a full refund. On reception of a damaged item, please contact Seham Studio immediately for assistance at mail at sehamstudio@gmail.com or Whatsapp Messages @ +965 95540300. Please include pictures of the damaged item when writing to us to help us solve the problem quickly.
RETURN PROCESS
Items can be returned by requesting a return mail at sehamstudio@gmail.com or Whatsapp Messages @ +965 95540300.
All returns should be requested via email or Whatsapp Messages before the shipping of the item(s) to us. This allows us to process your return request quickly. If you send us your items without placing a return request via email or Whatsapp Messages and receiving our approval to review the return request and send the product to us, we will be obliged to ship the item(s) back to you.
Your item(s) will be checked upon receipt by Seham Studio to ensure they meet our return conditions and you will be duly notified if the return request has been approved or denied.
You can determine the eligibility of your item(s) for return by contacting our customer service team via email @ sehamstudio@gmail.com or Whatsapp Messages @ +965 95540300. The team will be able to inform you whether or not the item(s) are eligible for return or if the return period for the item has expired.
EXCHANGES
Seham Studio currently doesn’t offer an option of exchange. If you would like a new product in place of your return, we suggest you place a new order.
REFUNDS
Your refund will be credited to the original payment sources and will exclude shipping costs (with the exception of damaged items).
INTELLECTUAL PROPERTY RIGHTS
All content on the website is owned by Seham Studio. Everything including text, graphics, logos, icons images, audio clips, digital downloads, data compilations, software (including the presentation and compilation) is protected by international copyright laws as well as any relevant laws concerning copyright, authors’ rights and database right laws.
Except where explicitly stated to the contrary, all persons (including their names and images), and third party trademarks and images of third party products, services and/or locations featured on the website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the website are owned by the respective trademark owners.
Your use of the site and its contents does not allow you to reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit, the content in full or in part, for any purpose without prior written consent. You can use the content only when explicitly authorized by Seham Studio or its third party licensors in writing. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties.
COMMUNICATION
You agree to be a part of the communications Seham Studio sends across in any form or media. While registering on the website you agree to receive all promotional communications sent forth by us. You are free to opt out of these emails by clicking on the unsubscribe link embedded in the communication.
NO WARRANTY
Seham Studio does not warranty the reliability or accuracy of any information including images, content, audio, music, etc. provided on or through the use of the site. We don’t assure that the site is without errors or that its use is steady and undisturbed. When using the website you confirm that you use it at your own risk. If you download any content from the website, you do it at your own risk. You are solely responsible for any damage or loss caused by downloading of any information from the website or third party links.
The website may lack data integrity and be vulnerable to delays. The website may also be unavailable for use from time to time due to maintenance or development work. When using the website, you agree that Seham Studio is under no obligation to provide help and support for the website. You also agree that you use the site at your own discretion and risk and Seham Studio can bar you from using the website at any time.
PRIVACY POLICY
At Seham Studio, we respect the privacy of our users and our detailed privacy policy states how we use, collect, store and share the data provided by you. By visiting the website or supplying personal information to Seham Studio, you agree to the terms listed under the privacy & cookie policy of this website. We update this policy from time to time and it is your responsibility to check on the updates to be in the know of the latest policy applicable to you.
DATA COLLECTED BY US
Your personal information is collected by Seham Studio when you interact with us in any way. This information may originate from anywhere ranging from placing an order on the website to clicking on an advertisement we posted somewhere. You are subject to the terms documented under the website’s privacy policy when you engage with us on any media. We may also receive information about you from third party sources with whom we have a business relationship.
The information we collect includes:
- The personal details provided by you when placing an order, for example - Name, e-mail, address, contact number, home address, shipping and billing address.
- The details your computer or mobile device provides us when you interact with us - your IP address, the internet browser you’re using, the duration of your visit on the website, the page you clicked to land on Seham Studio, cellphone IDs, location etc.
- Details such as search criteria, order history, order preferences, sizing etc. are also stored to give you a more personalized shopping experience.
- We may also record or monitor calls received from you or made by us to you. We do this for quality and training purposes to make your shopping experience on Seham Studio seamless.
COOKIES
A “cookie” is a text file that websites send to visiting computers/devices to identify the visiting computer/device. Seham Studio uses cookies to collect information about your use of our online services. Cookies help us in tracking who you are and your engagement with our website. This helps us provide you a customized shopping experience on Seham Studio.
HOW CUSTOMER DATA IS USED BY US
We use the information provided by you and your device (mobile/computer) in accordance with the terms stated in this policy.
We use it to:
- Register you as a user on our website
- Communicate with you
- Provide products, services and information you require
- Manage your user account
- Target advertisements
- Process delivery, Purchases and Returns
- Deliver products offerings in-sync with your interests
- Record order history
- Help you keep in touch with us on all media channels
- Protect you against scams and unauthorized transactions
- Gain insight and feedback about services
- Monitor user behavior
- Enforce our terms of use
- Comply with legal requirements
HOW CUSTOMER DATA IS SHARED BY US
We may share your information with third party business partners or entities whom we believe trustworthy. We may share your data with third-party organizations to provide you an interest-based shopping experience on the website. We may pass your information to data processing companies, ad-serving agencies, research students, universities, research and development organizations, regulatory bodies, government and law enforcement agencies.
We collect information about traffic, clicks, visits and other commercial information which we may transfer to third parties without disclosing your personal information (you will be anonymous).
We may also allow information access by third parties to help us source the right products, improve the product recommendation engine, target our marketing campaigns effectively and create relevant content. It may be used to provide more customized marketing via phone, email, SMS or any other means (electronic or otherwise) and you agree to these terms by using the services on the website.
HOW SAFE IS MY DATA
Every piece of information received by Seham Studio is encrypted with a Secure Socket Layer (SSL) which encrypts your information while it is being delivered to us, to prevent unauthorized use of your information. We keep our security system updates and strive hard to safeguard your data at all levels. However, since data transmission on the internet is never absolutely secure we don’t guarantee the security of the data transmitted by you on our website.
YOUR INFORMATION
You provide Seham Studio every right to use the information provided by you (directly or indirectly) for promoting and operating the site in agreement with the terms and conditions listed on the site.
LIMITATIONS & LIABILITIES
We accept liability for death and injury caused due to our negligence or that of our employees. However, we are not responsible for losses that arise in the absence of our negligence. We are not responsible for losses that arise in the absence of our negligence. We are also not liable for failure to meet any of our obligations listed under the T&C when the failure is due to reasons beyond our control.
CANCELLATION
Seham Studio allows you to return or exchange your order within 14 days of delivery. However, you cannot change or cancel your order. If you wish to change or cancel your order, wait for its delivery and follow the return process.
PRICING POLICY
Prices of products listed on the Seham Studio website are exclusive of all shipping costs, duties and taxes. However, the price of the item along with the shipping charge will be displayed at the checkout. Shipping charges are determined based on the size of the order and/or the country it is being shipped to.
PROMOTION CODES
Seham Studio occasionally runs promotions and you may receive a promotion code via email or through other advertising sources.
Please note that these promotional codes are non-transferable and can’t be redeemed for cash. Each code has an expiry date, which is usually stated in the details of the promotion and cannot be used in conjunction with any other promotion code or offer. Only one code can be used per order.
When a promotion code is applied to an order, the discount value is distributed across all the items. So, if you return an item from such an order, the refund will amount to the price paid by you after the discount. The discount will not be refunded.
NO COMMERCIAL USE
The content on Seham Studio is strictly for your personal use. You can’t use it for any commercial benefit. This site or any of its content shouldn’t be used to further any commercial purpose.
DELIVERY
Seham Studio strives to deliver your purchases in excellent condition as quickly as possible, but it is to be noted that the delivery times mentioned on the site are only estimates. We aim to deliver your order within 30 days from the date of order acceptance. However, we take no responsibility for the time taken at the customs office of the destination country.
Seham Studio will inform you immediately if delivery is delayed due to any reason beyond our control and if the delay is beyond reasonable time, you may choose to cancel your order and will refund the entire amount to you.
INTERNATIONAL DELIVERIES
We deliver worldwide in partnership with DHL. We deliver to GCC countries within 2-4 days of order confirmation and to the rest of the world in the minimum time possible (5-7 working days normally). Kindly note that during the COVID-19 pandemic, delivery timings are not guaranteed and can take much longer than usual. Seham Studio is not responsible in any way for delays caused by our courier partners. PO Boxes are not serviceable. Kindly note that it may not be possible to collect a signature upon delivery. This is controlled by your local authorities or the courier company. Should you wish to require signature upon delivery, please convey this request to Seham Studio in writing via email or via the “order notes” section of the checkout page. We will respond to you promptly via email to inform you if it will be possible to fulfill your request. Seham Studio will not be liable for any loss, damage or theft that may take place after the order has been marked delivered at the address by the courier.
Shipping charges will be added to your bag during checkout. We don’t charge any taxes or duties but you might have to pay them during delivery to the DHL person if customs have been charged in your country.
SITE USAGE
By agreeing to the terms & conditions listed on Seham Studio, you confirm that you’ll not make an attempt to damage or impair the website. You also confirm not to use the site for any fraudulent or unlawful activities. Seham Studio reserves the right to terminate your use of the site or take other appropriate action if it suspects that you have breached the terms indexed in the agreement.
PRODUCT INFORMATION
We have made every effort to display accurate information of our products on the website. However, as screen settings vary, we can’t assure you that your monitor’s display of the colors will be completely accurate. Seham Studio isn’t liable for inaccurate information conveyed about the products due to technical errors.
CUSTOMER RIGHTS
Certain customer rights are granted to you when you use Seham Studio. They enlist:
- The right to receive satisfactory products when you order from the website
- The right to return an order within the specified window of return (refer to our return policy) and claim a refund if it is not damaged or defective.
The Terms & Conditions listed on Seham Studio don’t intend to violate these rights.
INDEMNITY
You agree to indemnify Seham Studio and all associated with it against all damages, costs, claims and expenses, including legal fees, originating from the use of the website or your breach of any of the terms listed on the website.
NO WAIVER
Even if we take no action against you when you breach the terms listed in this document, we still reserve the right to take necessary steps in any other situation when a breach is made by you.
ENTIRE AGREEMENT
You confirm and agree that the Terms & Conditions listed here constitute a complete agreement between us and supersede all earlier agreements that might have been there between us.
SEVERABILITY
All sections of the terms & conditions operate independently of each other. If a court of law declares one of them to be unlawful, the remaining section will still remain valid and enforceable.
GOVERNING LAW
The terms on the website are governed by the federal laws of Kuwait. Your use of sehamstudio.com and any purchase made by you will be governed by the laws of Kuwait. All disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Kuwait.